Refund Policy

OnlyBrands wants customers to have a satisfactory shopping experience.

Returns and refunds are subject to product eligibility and the conditions described below.

Return Eligibility

A product may be eligible for return where:

  • The wrong product was delivered
  • The product is defective or damaged
  • The product does not match the confirmed order
  • Another return condition specifically stated on the product page applies

Certain products may be non-returnable due to their nature, hygiene considerations, customization or other legitimate reasons.

Return Condition

To qualify for a return, the product should generally:

  • Be unused
  • Be in its original condition
  • Include original packaging, tags and accessories where applicable
  • Include the original invoice or order information

Products showing signs of use, damage caused after delivery, alteration or missing original components may be rejected subject to applicable law.

Return Request

Customers should contact OnlyBrands using the contact details below and provide:

  • Order number
  • Customer name
  • Reason for return
  • Photographs or videos where requested
  • Relevant product information

Our team may inspect or verify the returned product before approving a refund or replacement.

Refunds

Once an eligible return is received and approved, the applicable refund will be initiated through the original payment method or another permitted method.

The time required for the amount to appear in the customer’s account may depend on the payment provider or bank.

Refund Deductions

Where permitted and clearly communicated, applicable shipping, return or other charges may be deducted from a refund.

No deduction will be made where prohibited by applicable law.

Failed Delivery / Refused Orders

Refund treatment for orders returned because of failed delivery, incorrect address or refusal may depend on the circumstances of the order and applicable charges.

Non-Returnable Products

Products specifically identified as non-returnable on their product page may not be eligible for return except where required by applicable law.

Contact

Email: Official.onlybrands@gmail.com
Phone / WhatsApp: +91 87584 00212

5. CANCELLATION POLICY

Last Updated: 24 August 2026

Customers may request cancellation of an order before it has been processed or shipped, where cancellation is operationally possible.

Cancellation Request

To request cancellation, contact OnlyBrands as soon as possible and provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Cancellation request

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

In such circumstances, the customer may need to follow the applicable return/refund process.

Cancellation by OnlyBrands

OnlyBrands may cancel an order where reasonably necessary, including because of:

  • Product unavailability
  • Pricing or technical errors
  • Incorrect product information
  • Suspected fraudulent transactions
  • Delivery restrictions
  • Payment verification problems
  • Other legitimate reasons

If payment has already been received for an order cancelled by OnlyBrands, the applicable amount will be refunded.

Contact

Email: Official.onlybrands@gmail.com
Phone / WhatsApp: 8758400212

6. EXCHANGE POLICY

Last Updated: 24 August 2026

OnlyBrands may offer exchanges for eligible products subject to product availability and the conditions communicated for the relevant product.

Exchange Eligibility

An exchange may be considered where:

  • The wrong product was delivered
  • The product has a manufacturing defect
  • The product was damaged before or during delivery
  • An exchange is specifically offered for that product

Exchange availability may vary by product.

Product Condition

Products submitted for exchange should generally be unused and returned with original packaging, tags, accessories and documentation where applicable.

Availability

If the requested replacement product is unavailable, OnlyBrands may provide another appropriate resolution in accordance with the applicable return/refund terms and law.

Exchange Process

Customers should contact us with their order number and details of the requested exchange.

We may request photographs, videos or other information to verify the issue.

Contact

Email: Official.onlybrands@gmail.com
Phone / WhatsApp: 8758400212

7. COOKIE POLICY

Last Updated: 24 August 2026

OnlyBrands may use cookies and similar technologies on its website.

What Are Cookies?

Cookies are small data files stored on your device by a website.

They can help websites remember information and provide functionality.

Why We Use Cookies

Cookies may be used for:

  • Shopping-cart functionality
  • Login and account functionality
  • Website preferences
  • Website performance
  • Security
  • Analytics
  • Understanding website usage

Third-Party Cookies

Some third-party services integrated with our website may place their own cookies or similar technologies.

These services may include payment, analytics, advertising, social-media or other technology providers.

Their use of information is governed by their respective policies.

Managing Cookies

Most web browsers allow you to control or delete cookies through browser settings.

Disabling certain cookies may prevent some website features from functioning properly.

Updates

This Cookie Policy may be updated from time to time.