Shipping policy – OnlyBrands Official

OnlyBrands works with third-party logistics and courier partners to deliver orders to eligible locations across India.

Order Processing

Orders are normally processed after successful order confirmation and payment verification.

Processing time may vary depending on:

Product availability
Order volume
Customer address
Payment verification
Operational circumstances

Delivery

Estimated delivery timelines may vary based on the destination, courier availability and other circumstances.

Delivery estimates shown during checkout or communicated by OnlyBrands are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

OnlyBrands may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Courier Delays

Delivery may occasionally be delayed because of:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Operational issues
Remote-area delivery limitations
Regulatory restrictions
Other circumstances beyond our reasonable control

Delivery Attempts

Courier partners may make multiple delivery attempts according to their operational procedures.

Customers should remain available at the provided delivery address and respond to courier communication where required.

Damaged Package

If your package appears significantly damaged at the time of delivery, please document the condition of the package and contact OnlyBrands as soon as possible.

Photographs or videos may be requested to investigate the issue.

Undelivered or Returned Shipments

If an order is returned to OnlyBrands because of an incorrect address, repeated failed delivery attempts, refusal to accept the package or other customer-related reasons, additional shipping or re-delivery charges may apply where permitted.